Mortgage Blog

Keeping you informed: COVID-19

March 20, 2020 | Posted by: Darrell Wahl

In an effort to keep you informed during the unprecedented COVID-19 virus pandemic, we have compiled a list of lender customer service contact information.

In the last 48 hours, many banks and mortgage lenders, in partnership with our mortgage insurers, have announced they will work to support and assist individuals whose income has been impacted by the COVID-19 outbreak. This is tremendously comforting to those individuals who will find themselves in financial hardship as a result of income reduction or cessation due to quarantine or business challenges. It is important to note, however, that these supports are provided by the lenders who offer them on a case-by-case basis, and individual borrowers’ circumstances will determine their respective eligibility.

Please contact your lender directly to learn about skip-a-payment programs or if you have any questions regarding your mortgage product. 

Click the lender name to be taken directly to their COVID-19 Response Alerts. 

LENDER CUSTOMER SERVICE CONTACT INFORMATION

ATB: 1.800.332.8383 

B2B Bank:  1-800-263-8349 

BMO: 1-877-895-3278

Bridgewater Bank:  1.866.243.4301, customer.experience@bridgewaterbank.ca 

CMLS:  1.888.995.2657, service@cmls.ca 

Connect First: 403-736-4000

Desjardins:  1.800.224.7737 

EQ Bank: 1.888.334.3313, customerservice@eqbank.ca

First Calgary Financial: 403-736-4000

First National:  1.888.488.0794, customer@firstnational.ca 

Haventree Bank: 1.855.272.0051, mortgageservicing@haventreebank.com 

HomeTrust: 1.855.270.3630

HSBC: 1-888-310-4722

ICICI:  1.866.726.0825 

Lendwise: 1.877.637.4911  

Magenta:  1.888.267.1744, mortgages@magentainvestment.ca 

Manulife: 1.877.765.2265

Marathon Mortgages: 1-855-503-6060 

MCAP: 1.800.265.2624, service@mcap.com 

Merix: 1.877.637.4911  

Optimum: 1-866-441-3775

RBC: 1-866-809-5800

RFA: 1-877-416-7873 

Right Mortgage:  1.855.892.5401, customerservice@paradigmquest.com 

RMG: 1.866.809.5800    

Scotiabank: 1.800.472.6842

Servus: 1-877-378-8728 

TD: 1.866.222.3456 

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